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The Citizens Advice consumer service provides free, confidential and impartial advice on consumer issues. 

When you buy goods or services the law gives you consumer rights. These protect you from being treated unfairly by a trader. To find out what your rights are and how to take action visit the Consumer advice pages on the Citizens Advice website.

Or if you need more help about a consumer issue, you can contact the Citizens Advice consumer service, or call the Citizens Advice consumer helpline on 03454 04 05 06. 

The service operates from 09.00 - 17.00; Monday to Friday, excluding bank holidays. Find out about the cost of calling the consumer helpline.