Get Advice
Spring 2024 service update We are continuing to advise people over the phone, by email and on web chat, where that works for them, while reserving our face to face support for when it's most needed. However, we are not running a drop-in service, so we’re asking people to call us, or email us first.
This way we can assess the best way of helping you, including booking an appointment when needed. It will also give people the opportunity to get the advice they need, or be signposted to the most appropriate service without having to travel.
Please see below for details of all our services and how to get in touch.
By email
From this website you can contact us about your issue and we can give you advice via email.
Contact us for advice by email
Contact us for advice by email
Online
Practical, reliable advice online from the Citizens Advice website. External link
The information covers the law in England, Northern Ireland, Scotland and Wales and is supported by webchat.
The information covers the law in England, Northern Ireland, Scotland and Wales and is supported by webchat.
Get advice online External link
Our online advice by subject:
Benefits External link
Work External link
Debt and money External link
Consumer External link
Family and relationships External link
Housing External link
Law and courts External link
Discrimination External link
Immigration External link
Health External link
A to Z of advice External link
Get help applying for Universal Credit
Our Help to Claim service can support you in the early stages of your Universal Credit claim, from the application, through to your first payment.
Help to Claim is a dedicated service from Citizens Advice. It’s free, independent and confidential. Our trained advisers can help with things like how to gather evidence for your application or how to prepare for your work coach appointment.
Call us for free: 0800 144 8 444
Monday - Friday 8am - 6pm
For online advice visit: citizensadvice.org.uk/helptoclaim External link
Contact us about applying for Universal Credit using British Sign Language (BSL)
You can get advice from us to help you apply for Universal Credit by using our British Sign Language service – click here for details. External link
Help to Claim is a dedicated service from Citizens Advice. It’s free, independent and confidential. Our trained advisers can help with things like how to gather evidence for your application or how to prepare for your work coach appointment.
Call us for free: 0800 144 8 444
Monday - Friday 8am - 6pm
For online advice visit: citizensadvice.org.uk/helptoclaim External link
Contact us about applying for Universal Credit using British Sign Language (BSL)
You can get advice from us to help you apply for Universal Credit by using our British Sign Language service – click here for details. External link
By phone
Advice is available from us over the phone through our freephone Adviceline.
Call us for free on 0808 278 7995
Lines are open:
9am to 4pm, Monday to Friday.
Closed on public holidays.
Relay UK - if you can't hear or speak on the phone, you can type what you want to say: 18001 then 0800 144 8884
Call our debt helpline
Phone: 0800 240 4420
The debt helpline is available 9am to 5pm, Monday to Friday. It’s not available on public holidays.
Relay UK - if you can't hear or speak on the phone, you can type what you want to say to the debt helpline: 18001 then 0800 240 4420
You can use Relay UK with an app or a textphone. There’s no extra charge to use it. Find out how to use Relay UK. External link
Call costs
Calls to our Adviceline phone service and consumer helpline are free from mobiles and landlines. These numbers begin with 0800 or 0808.
Calls to numbers that begin with 03 cost the same as calling landline numbers that, begin with 01 and 02.
For more on call costs External link
Call us for free on 0808 278 7995
Lines are open:
9am to 4pm, Monday to Friday.
Closed on public holidays.
Relay UK - if you can't hear or speak on the phone, you can type what you want to say: 18001 then 0800 144 8884
Call our debt helpline
Phone: 0800 240 4420
The debt helpline is available 9am to 5pm, Monday to Friday. It’s not available on public holidays.
Relay UK - if you can't hear or speak on the phone, you can type what you want to say to the debt helpline: 18001 then 0800 240 4420
You can use Relay UK with an app or a textphone. There’s no extra charge to use it. Find out how to use Relay UK. External link
Call costs
Calls to our Adviceline phone service and consumer helpline are free from mobiles and landlines. These numbers begin with 0800 or 0808.
Calls to numbers that begin with 03 cost the same as calling landline numbers that, begin with 01 and 02.
For more on call costs External link
Advice on consumer issues
Citizens Advice also has a consumer helpline.
Our consumer service provides advice on issues around buying goods or services. This includes being treated unfairly by a trader, receiving a poor service or you may want to switch energy suppliers or cancel a contract.
How to contact the consumer service External link
Our consumer service provides advice on issues around buying goods or services. This includes being treated unfairly by a trader, receiving a poor service or you may want to switch energy suppliers or cancel a contract.
How to contact the consumer service External link
In person
Service update: Spring 2024
We are continuing to help people over the phone, by email and web chat, where that works for them, while reserving our face to face support for when it's most needed.
However, we are not running a drop-in service, so we’re asking people to ring, or email us first.
(See left / above for contact details)
We are continuing to help people over the phone, by email and web chat, where that works for them, while reserving our face to face support for when it's most needed.
However, we are not running a drop-in service, so we’re asking people to ring, or email us first.
(See left / above for contact details)
Opening times and where to find us
More resources
We can also point you in the right direction to further information and resources.
Get links to other useful websites and online resources
Advice column
Our advice column features questions people ask us about the problems they face; along with our advice and practical information about what you can do to resolve them.
Read our advice column
Get links to other useful websites and online resources
Advice column
Our advice column features questions people ask us about the problems they face; along with our advice and practical information about what you can do to resolve them.
Read our advice column
Pension Wise
People over 50 with a workplace or personal pension can get free, impartial guidance about their options through Pension Wise.
Pension Wise, which is now part of MoneyHelper, is a free and impartial service to help you understand what your pension options are.
Pension Wise can help you if you:
• are aged 50 or over, and
• UK-based defined contribution pension – not a final salary or career average pension.
You can book a free telephone appointment with a pensions guidance specialist who will talk through your pension options with you by visiting moneyhelper.org.uk/pensionwise External link or calling 0800 138 3944.
To book a face-to-face appointment please call 0800 138 1585 between 8am and 8pm, Monday to Friday.
We also offer British Sign Language video appointments too. Simply book your video appointment by visiting moneyhelper.org.uk/pensionwise External link
Pension Wise, which is now part of MoneyHelper, is a free and impartial service to help you understand what your pension options are.
Pension Wise can help you if you:
• are aged 50 or over, and
• UK-based defined contribution pension – not a final salary or career average pension.
You can book a free telephone appointment with a pensions guidance specialist who will talk through your pension options with you by visiting moneyhelper.org.uk/pensionwise External link or calling 0800 138 3944.
To book a face-to-face appointment please call 0800 138 1585 between 8am and 8pm, Monday to Friday.
We also offer British Sign Language video appointments too. Simply book your video appointment by visiting moneyhelper.org.uk/pensionwise External link