Partnership working

Wiltshire Citizens Advice work in partnership and collaborate with a number of organisations to ensure that people in our local community who need our help and support receive the highest possible quality advice services. 

  • Wiltshire Council 

  .Wiltshire_Council_logo_Working in Partnership

 
  
 
We are a formal partner of Wiltshire Council, who fund the majority of our core service.
 
We are also funded, or partly funded via Wiltshire Council to provide the following projects:

  • Carers

Our Carers Project, funded by Wiltshire Council and the CCG, works closely with Carer Support Wiltshire to provide benefit and money advice to people who are caring for someone in a non professional capacity, often a family member but sometimes a friend or neighbour.
  • Multiply
Through Wiltshire Council, we are funded to provide money and budgeting advice, as part of the Multiply programme to help adults improve their numeracy skills. 
  • Resettlement Project
This project provides debt and benefit advice to families recently relocated to the UK under the Syrian Vulnerable Persons Resettlement Scheme. Wiltshire Council provides the overarching support and co-ordinates a series of agencies. In addition to advice and casework, we administer and distribute the initial financial support available to the families.
  

We are also funded by other organisations to provide specific projects, these include:

  • Macmillan
This project provides welfare benefits advice to people affected by cancer.
  • MaPS Debt Advice Project

Citizens Advice is one of the lead agreement holders for the Money and Pensions Service (MaPS) funded debt advice project. Since 2017, we have been funded to deliver this service locally.

  • MS Society
This project, funded by the MS Society, provides benefits advice to people in Wiltshire affected by Multiple Sclerosis (MS), including their families and immediate carers.
  • National Lottery

The National Lottery Community Fund LogoWe have received a National Lottery award from The National Lottery Community Fund, which distributes money raised by National Lottery players for good causes, for a new project that will start in the second half of 2023. 

 

  • Pension Wise

Pension Wise is a guidance service set up to help people understand their options under the pension freedoms. We deliver Pension Wise appointments in a number of locations, including Bristol, Swindon, Yate as well as the main areas of Wiltshire, to people aged 50 and over, with a defined contribution pension. Pension Wise is now part of MoneyHelper.

  • Surviving Winter Campaign

We are funded by Wiltshire Community Foundation as part of the Surviving Winter campaign, which has been running since 2010, supporting elderly and vulnerable people keep warm and safe during the winter months. 

  • Trussell Trust
We provide debt, benefits and budgeting advice at local foodbanks, including:

- Salisbury Foodbank (including Amesbury)

- Malmesbury & District Foodbank (including Cricklade Foodbank)

- Devizes & District Foodbank

  • Wiltshire Money

Wiltshire Citizens Advice is also an active member of Wiltshire Money, the lead body for financial inclusion activity within the county. Wiltshire Money provides a strategic framework for local organisations to co-ordinate their work, develop collaborative partnerships and share lessons learnt. Essentially, it aims to help people make informed financial choices and be in control of their money.

 

We also receive funding from:

  • Chippenham Borough Lands Charity
  • Selwood Housing Association
  • Wessex Water
  • and many Town and Parish Councils in Wiltshire. 

We gratefully acknowledge all funding support.

You can find out more about our partnership work in our annual review. 
 
 

 

Contact us
Please use this form to contact us, or to get advice by email.

We aim to respond to your enquiry within 5 working days, however during busy times it may take a little longer. If you don’t get a reply in your inbox, please check your spam or junk folder.

To contact us for advice by phone, call: 0808 278 7995
(Monday to Friday 9am to 4pm. Closed on public holidays).

Or for more ways to get advice click here.

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