an image of an adviser helping a clientWiltshire Citizens Advice is a registered charity. Together, with around 270 other local Citizens Advice charities across England and Wales and the national charity - Citizens Advice we make up the Citizens Advice service. 

Each year, the Citizens Advice service helps millions of people find a way forward. We do this by providing advice, education and support, and influencing policies and practices that affect our clients.


We help people find a way forward

We provide free, confidential and independent advice to help people overcome their problems. We work to fix the underlying causes of these problems. We are a voice for people on the issues that matter to them. We value diversity, champion equality and challenge discrimination. We’re here for everyone

How we work

In 2018/19 the Citizens Advice service helped 2.7million people with million of problems

Citizens Advice channel stats

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We solve problems

During 2018/19 Wiltshire Citizens Advice helped more than 17,000 people with over 42,000 problems.

how we help

We help with everything from money issues to problems at work, housing to consumer rights.

Sometimes a person has more than one problem, and often they are linked. We tackle issues in the round making sure people get all of the support they need.

  • 9 in 10 of our clients said their problem affected their lives, including causing anxiety and financial difficulty
  • 4 in 5 experienced a shock or life event before their problem
  • 2 in 3 say they had difficulty knowing who to contact or how systems work before advice.

You can read more about why we're needed and how we help in our annual review.

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We change lives

Our advice and support enables thousands of people in and around Wiltshire to overcome their problems.
  • 8 in 10 people are helped to solve their problem.


We do more than fix immediate problems. Our advice makes a significant difference to the people we help.
  • 4 in 5 people say our advice improved their life


Our advice can improve people’s health. Having a problem can adversely affect someone’s mental or physical health. Our advice helps.
  • 70% of the people we help said they felt less stressed and 46% said their physical health improved.
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We benefit everyone

It's impossible to put a financial value on everything we do - but where we can, we have. We've used a Treasury-approved model to demonstrate our financial impact.

Invested January 2019 web


You make it happen

Around 130 volunteers, who donated around £500,000 worth of hours last year, alongside 50+ paid staff deliver our services.

The demand for our services is a great as ever. Our volunteers, staff and supporters ensure we're ready with help and advice when we're needed. If you'd like to join them, or to find out more about our work and how you could help to make a difference, go to our Get involved section or watch our animation - Making society fairer on youtube.