A community of everyday people doing extraordinary work to make things better

80 VOICES MONTAGE web

When the CEO brings you an envelope and tells you not to worry your mind casts over recent days, to open it and find a thank you letter for 10 years service was a complete surprise, 10 years is a very long time but for me it hasn't felt that long at all!

I still vividly remember the phone call confirming I was successful, and my jaw dropping when they said I didn't have to work weekends or bank holidays. Having worked shifts previously covering all days of the year I didn't know what to do with myself on my first bank holiday, that's definitely not a problem for me now. 

When you join a local Citizens Advice you have aspirations of making a difference, at that time I had no idea as to the difference it would end up making on me. My local office is more than a place of work, it's a community of everyday people doing extraordinary work to make things better. It's not easy but it is incredibly rewarding, I am a better person for it and proud to be part of the WCA team.

montage

I've seen many changes and am grateful for the opportunities WCA has afforded me, including returning to college to support my career progression with our services. A particular highlight was managing our first digital apprenticeship programme which led the way to more opportunities for new apprentices to join us is in various roles. 

I started on a 18 month contract, I managed to miss the exit and am excited about what comes next! I have to give my thanks to every individual that I have ever worked with for making my 10 years great!

80 voices
Contact us
Please use this form to contact us, or to get advice by email.

We aim to respond to your enquiry within 5 working days, however during busy times it may take a little longer. If you don’t get a reply in your inbox, please check your spam or junk folder.

To contact us for advice by phone, call: 0808 278 7995
(Monday to Friday 9am to 4pm. Closed on public holidays).

Or for more ways to get advice click here.

Fields marked with ( * ) are required.
1000 characters left
Your personal information

When you provide us with personal information, for example, when using this form to contact us, we take steps to ensure that your information is treated securely.

We need to record information about you to help with your enquiry. We have a legitimate interest to do this.

We keep what you tell us safe and confidential and you always decide what you share with us. You can read more about how we handle and store your data in our privacy policy (this will open in a new window, so that any information you have already added to this form will be kept in this window)

We need your explicit consent to keep some information, including your ethnicity, religion, health conditions, sexual orientation, and trade union membership.

If you agree, we’ll use this information, which is known as ‘special category personal data’ to:
● give you advice
● help us gather data to improve our service
● support our research in a way that you can’t be identified

For example, if you need advice about claiming certain benefits, you may want to tell us about health problems you have which may be relevant to your enquiry.

By ticking the boxes below you consent to Citizens Advice recording the special category personal data you choose to provide Citizens Advice.

We’ll make sure all your information is kept safe and secure.

Yes, I consent to you holding information on my (please tick all of those you agree to):
Can we contact you for feedback?

We want to make sure our service meets your needs. To help us understand how we’re doing and to improve our service, we may want to contact you at a later date to ask for your feedback. Sometimes we need a trusted research organisation to help us do that.

We’ll decide who we contact for feedback based on the services you used and the advice area. We may also use your special category data so that we hear from different groups.

If you agree to us getting in touch for feedback please let us know how you’d prefer to be contacted by ticking the boxes below.

I agree to Citizens Advice selecting me for feedback using my information and I give permission to be contacted for feedback by (please tick all that apply):