Learn new skills.
Gain confidence.
Make a difference.
The majority of the people at your local Citizens Advice are volunteers.
As a volunteer you will have the opportunity to work with a fantastic team in a role that can really help to make a difference.
We provide training and ongoing support to all our volunteers.
Winter 2023/24 volunteering opportunities:
Telephone Adviser
- talk to people, explore what problems they've come for help with and help them identify any relating issues or emergencies
- help people set priorities and identify the right level of support for them
- research and find relevant information online through approved sources
- identify their next steps, such as signposting, or booking an appointment.
- make a real difference to people’s lives
- learn about several key issues, such as benefits and debt
- build on valuable skills, such as communication and listening
- increase your employability
- work with a range of different people, independently and in a team
- have a positive impact in your community.
What our advisers say:
Interested? Why not get involved?
Volunteering roles
To find out more about volunteering with us and the different opportunities we have please click on the links to the roles in the list below
- Volunteer Adviser
- Volunteer Administrator
- Volunteer Receptionist
- Volunteer Campaign Worker
- Volunteer Trustee Board Member
Volunteer Advisers
Volunteer Adviser
Being an adviser is a very varied role. As an adviser you will:
- Interview clients at appointments in person, over the phone and at outreach sessions
- Give information from the Citizens Advice electronic information system and other sources
- Give advice in explaining the choices and consequences the client faces
- Give practical help by writing letters, making phone calls, completing forms, doing calculations and even representing clients at tribunals
- Refer clients to other agencies if they are better placed to help
- Keep records of all clients’ cases
- Prevent future problems by identifying issues that affect a lot of clients
read more about training as an adviser
You don’t need any particular qualifications or experience to train as an adviser. All sorts of people are CAB advisers. You need to:
- Be good at listening
- Be able to work in a team
- Be able to read and write English, and do basic maths
- Be open–minded and non-judgemental
- Enjoy helping people
Support every step of the way
Advisers don’t need to know it all! We provide all trainee advisers with a comprehensive accredited training programme that will give you the skills you need to deliver a high quality service to clients. Our up-to-the-minute electronic information system contains most of the information you will need when advising clients.
You won’t be left alone after you are trained. There will always be a more experienced adviser, who will give you support, advice and guidance.
You could do this role if you are available to volunteer for approximately 10 hours a week for at least 12 months.
For a detailled specification including the main duties, personal skills and qualities that a volunteer adviser needs please download the Volunteer Adviser Role file below:
More volunteering roles:
As a CAB volunteer administrator you would ensure the smooth running of a bureau including:
- word processing
- file management
- arranging events
- using databases and spreadsheets
- answering emails and phone calls
- updating local information.
Receptionists are the public face of Citizens Advice. They are the main link between the public and the organisation. This role would suit people who are methodical, organised and patient. As a receptionist, you would:
- Greet clients and make them feel comfortable
- Arrange appointments and anwer phone calls
- Provide information on the Citizens Advice service
- Manage the waiting room
- keep records.
This could be the voluntary role you are looking for to play a key role in a vital community organisation.
- manage and plan the bureau's overall strategic direction
- act as employer for paid staff
- manage the bureau's finances
- ensure the bureau complies with the law
- are responsible for premises, insurance and equipment.
By using evidence collected from the clients the bureau helps, you could help bring about changes in local and national policies and services which can benefit everyone, even those who have never used Citizens Advice.
How to apply to become a volunteer with Wiltshire Citizens Advice
To volunteer for any of the above roles please download and complete our Volunteer Application Form below:
Alternatively please email: