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People come to us with all sorts of issues. You may have money, benefit, housing or employment problems. You may be facing a crisis, or just considering your options. 
It doesn't matter who you are or what your situation is. We will always give you free, confidential and impartial advice, online, by phone or in person.
Our goal is to help everyone find a way forward, whatever problem they face.

By email

From this website you can contact us about your issue and we can give you advice via email.
Contact us for advice by email

More online resources

Get links to other useful websites and online resources

Advice column
Our advice column features questions people ask us about the problems they face; along with our advice and practical information about what you can do to resolve them.
Read our advice column

By phone

Advice is available from us over the phone throughout Wiltshire as part of our national phone service, Adviceline.

Call us on 03444 111 444
Lines are open:
Monday to Friday, 9am to 5pm.
Closed on bank holidays.

Call costs
Calls to this service cost the same as calling 01 and 02 numbers. For more on call costs External link

Advice on consumer issues

Citizens Advice also has a consumer helpline.

Our consumer service provides advice on issues around buying goods or services. This includes being treated unfairly by a trader, receiving a poor service or you may want to switch energy suppliers or cancel a contract.

How to contact the consumer service External link

Get help applying for Universal Credit

Our Help to Claim service can support you in the early stages of your Universal Credit claim, from the application, through to your first payment.

Help to Claim is a dedicated service from Citizens Advice. It’s free, independent and confidential. Our trained advisers can help with things like how to gather evidence for your application or how to prepare for your work coach appointment.

Call us for free: 0800 144 8 444

Visit us for advice in person at any of our offices throughout Wiltshire: see above for details of our opening times and where to find us.

For online advice visit: External link

In person

Advice in person is available at your local Citizens Advice office. These are located throughout Wiltshire.

For details of our 'drop in service' opening times and where to find us, click on your local office below.
Opening times and where to find us
The Library, The Strand, Calne SN11 0JU
Monday - 10am to 3pm 
Closed on bank holidays
3 Avon Reach, Monkton Hill
Chippenham SN15 1EE
Monday, Tuesday and Friday - 10am to 3pm
Closed on bank holidays
New Park Street, Devizes SN10 1DY
Monday and Thursday - 10am to 3pm
Closed on bank holidays
Town Hall, Market Place
Melksham SN12 6ES
Friday - 10am to 3pm 
Closed on bank holidays 
Royal Wootton Bassett
The Library, Borough Fields, 
Royal Wootton Bassett SN4 7AX
Wednesday - 10am to 3pm
Five Rivers Health & Wellbeing Centre,
Hulse Road, Salisbury SP1 3NR 
Monday, Tuesday and Thursday - 10am to 3pm
Closed on bank holidays
The Community Centre, Wylye Road
Tidworth SP9 7QQ
Wednesday - 10am to 3pm 
This office will be closed on Wednesday 26 February 2020. We are sorry for any inconvenience caused.
1 Mill Street,
Trowbridge BA14 8BE
Monday, Wednesday & Thursday - 10am to 3pm
Closed on bank holidays
The Library, Three Horseshoes Walk,
Warminster BA12 9BT
Tuesday - 10am to 3pm 
Contact us
Please use this form to contact us, or to get advice by email.

We are not able to book appointments using this form but we can give advice or direct you to other advice links. We aim to respond to your enquiry within 5 working days.

To contact us for advice by phone, call: 03444 111 444 (Monday to Friday 9am to 5pm. Closed on bank holidays).

Or you can drop in to one of our local offices.

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Your personal information

When you provide us with personal information, for example, when using this form to contact us, we take steps to ensure that your information is treated securely.

We need to record information about you to help with your enquiry. We have a legitimate interest to do this.

We keep what you tell us safe and confidential and you always decide what you share with us. You can read more about how we handle and store your data in our privacy policy (this will open in a new window, so that any information you have already added to this form will be kept in this window)

We need your explicit consent to keep some information, including your ethnicity, religion, health conditions, sexual orientation, and trade union membership.

If you agree, we’ll use this information, which is known as ‘special category personal data’ to:
● give you advice
● help us gather data to improve our service
● support our research in a way that you can’t be identified

For example, if you need advice about claiming certain benefits, you may want to tell us about health problems you have which may be relevant to your enquiry.

By ticking the boxes below you consent to Citizens Advice recording the special category personal data you choose to provide Citizens Advice.

We’ll make sure all your information is kept safe and secure.

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