staff group

Last updated: 14th May 2020.

We have the following vacancies for paid employment:

Telephone Advisers

Salary: £18,893 plus 6% employer pension contribution after 3 months

Hours: Up to 1.5 F.T.E  hours per week

Reporting to: Adviceline Supervisor

Annual Leave:  33 days (inc bank holidays) pro rata

Base Location: Trowbridge/Home

Contract: Fixed Term until 31/03/2021


Wiltshire Citizens Advice is looking for people to join our team of telephone advisers on our Wiltshire Advice Line.

Reporting to the Adviceline Supervisor you will be the initial point of contact for members of the public contacting Wiltshire Citizens Advice via the telephone or e-mail. Full training will be provided. We are looking for someone who enjoys working with people, enjoys telephone work, is non-judgmental and has good listening skills. At the present time you would be mainly homeworking.

You will possess a high level of communication skills and be able to demonstrate the ability to work effectively in a fast paced setting.

If you are interested in working in an interesting and stimulating environment where no two days are the same whilst making a tangible contribution to the wider community why not  download an application pack here: 

or alternatively contact This email address is being protected from spambots. You need JavaScript enabled to view it.  Telephone 01249 474063

Closing date: Monday 1st June 2020

Virtual Interviews Thursday 11th June and Friday 12th June 2020

We do not accept CVs as part of the recruitment process


If you are interested in volunteering with Wiltshire Citizens Advice or would like to find out more about volunteering opportunities please go to our volunteering page.

We welcome and encourage expressions of interest from all backgrounds and we particularly welcome applications from disabled and Black, Asian and Minority Ethnic people, as they are currently under represented in our workforce.

Wiltshire Citizens Advice (Charity no 1062219)

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Please use this form to contact us, or to get advice by email.

We are not able to book appointments using this form but we can give advice or direct you to other advice links. We aim to respond to your enquiry within 5 working days.

To contact us for advice by phone, call: 03444 111 444 (Monday to Friday 9am to 5pm. Closed on bank holidays).

Or you can drop in to one of our local offices.

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