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About us pen

We are an independent charity committed to helping people successfully deal with life’s problems.

We provide the advice people need for the problems they face and improve the policies and practices that affect people's lives.

We provide free, confidential and impartial advice to everyone on their rights and responsibilities. We value diversity, promote equality and challenge discrimination. 

Who we are

We are an independent charity committed to helping people find a way forward by providing free, confidential advice. We also use our clients' experience to campaign for positive change to make society fairer.

Find out more about us

Our people

More than 120 volunteers, who donate £½million worth of volunteering hours a year; and 50+ paid staff deliver our service.

Meet our team

The difference we make

Every working day more than 50 people seek our help in resolving their problems. Last year in Wiltshire we helped more than 15,000 people. Our advice doesn’t just solve problems, it changes lives too.

Find out about the difference we make

Our partners

We work in partnership with others to ensure the best quality advice services for the people of Wiltshire.

Meet our partners

Our annual reports

Our annual review looks at the range of services we provide and reports on the impact they have. It also explains how the contracts, grants, donations and fundraising activities pay for our services.

Read our annual reviews

Latest news

Keep up-to-date with our latest news. Find out about our recent successes, our new campaigns and service developments.

Read our latest news
Contact us
Please use this form to contact us, or to get advice by email.

We are not able to book appointments using this form but we can give advice or direct you to other advice links. We aim to respond to your enquiry within 5 working days.

To contact us for advice by phone, call: 03444 111 444 (Monday to Friday 9am to 5pm. Closed on bank holidays).

Or you can drop in to one of our local offices.

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Your personal information

When you provide us with personal information, for example, when using this form to contact us, we take steps to ensure that your information is treated securely.

We need to record information about you to help with your enquiry. We have a legitimate interest to do this.

We keep what you tell us safe and confidential and you always decide what you share with us. You can read more about how we handle and store your data in our privacy policy (this will open in a new window, so that any information you have already added to this form will be kept in this window)

We need your explicit consent to keep some information, including your ethnicity, religion, health conditions, sexual orientation, and trade union membership.

If you agree, we’ll use this information, which is known as ‘special category personal data’ to:
● give you advice
● help us gather data to improve our service
● support our research in a way that you can’t be identified

For example, if you need advice about claiming certain benefits, you may want to tell us about health problems you have which may be relevant to your enquiry.

By ticking the boxes below you consent to Citizens Advice recording the special category personal data you choose to provide Citizens Advice.

We’ll make sure all your information is kept safe and secure.

Yes, I consent to you holding information on my (please tick all of those you agree to):
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