Wiltshire Citizens Advice work in partnership and collaborate with a number of organisations to ensure that people in our local community who need our help and support receive the highest possible quality advice services. 

  • Wiltshire Council 

  .Wiltshire_Council_logo_Working in Partnership

We are a formal partner of Wiltshire Council, who fund the majority of our core service.

We are also funded by other organisations to run specific projects, these include:

  • Building Bridges

Building Bridges is a partnership of organisations that has come together to deliver the Building Better Opportunities Programme across Swindon and Wiltshire. The Building Bridges programme is funded by by the National Lottery Community Fund and the European Social Fund.

Wiltshire Citizens Advice has be taking part in the Building Bridges programme since late spring 2017. 

BB Combined Logo 2019




  • Carers

Our Carers Project, funded by Wiltshire Council and the CCG, works closely with Carer Support Wiltshire to provide benefit and money advice to people who are caring for someone in a non professional capacity, often a family member but sometimes a friend or neighbour.

  • GreenSquareAccord Housing Association 

This project provides debt and benefit take up services for GreenSquareAccord residents.

  • Macmillan

This project provides welfare benefits advice to people affected by cancer.

  • Pension Wise

Pension Wise is a guidance service set up to help people understand their options under the pension freedoms. We deliver Pension Wise appointments in a number of locations, including Bristol, Swindon, Yate as well as the main areas of Wiltshire, to people aged 50 and over, with a defined contribution pension. Pension Wise is now part of MoneyHelper.

  • Public Health

Wiltshire Council Public Health fund us to provide benefits and money advice to service users of the Community Mental Health Teams based at Green Lane in Devizes, Fountain Way in Salisbury and Bewley House in Chippenham.

  • Wiltshire Money

We are also an active member of Wiltshire Money, which is the lead body for financial inclusion activity within the county. It provides a strategic framework for local organisations to co-ordinate their work, develop collaborative partnerships and share lessons learnt. Essentially, it aims to help people make informed financial choices and be in control of their money.

We also receive funding from:

  • Chippenham Borough Lands Charity
  • MS Society
  • Selwood Housing Association
  • Sovereign Housing
  • Wessex Water
    and many Town and Parish Councils in Wiltshire. 

We gratefully acknowledge all funding support.

You can find out more about our partnership work in our annual review


Contact us
Please use this form to contact us, or to get advice by email.

We aim to respond to your enquiry within 5 working days.

To contact us for advice by phone, call: 0800 144 88 48 (Monday to Friday 9am to 5pm. Closed on public holidays).

Or for more ways to get advice click here.

Fields marked with ( * ) are required.
1000 characters left
Your personal information

When you provide us with personal information, for example, when using this form to contact us, we take steps to ensure that your information is treated securely.

We need to record information about you to help with your enquiry. We have a legitimate interest to do this.

We keep what you tell us safe and confidential and you always decide what you share with us. You can read more about how we handle and store your data in our privacy policy (this will open in a new window, so that any information you have already added to this form will be kept in this window)

We need your explicit consent to keep some information, including your ethnicity, religion, health conditions, sexual orientation, and trade union membership.

If you agree, we’ll use this information, which is known as ‘special category personal data’ to:
● give you advice
● help us gather data to improve our service
● support our research in a way that you can’t be identified

For example, if you need advice about claiming certain benefits, you may want to tell us about health problems you have which may be relevant to your enquiry.

By ticking the boxes below you consent to Citizens Advice recording the special category personal data you choose to provide Citizens Advice.

We’ll make sure all your information is kept safe and secure.

Yes, I consent to you holding information on my (please tick all of those you agree to):
Can we contact you for feedback?

We want to make sure our service meets your needs. To help us understand how we’re doing and to improve our service, we may want to contact you at a later date to ask for your feedback. Sometimes we need a trusted research organisation to help us do that.

We’ll decide who we contact for feedback based on the services you used and the advice area. We may also use your special category data so that we hear from different groups.

If you agree to us getting in touch for feedback please let us know how you’d prefer to be contacted by ticking the boxes below.

I agree to Citizens Advice selecting me for feedback using my information and I give permission to be contacted for feedback by (please tick all that apply):

We use cookies on our website. Some of them are essential for the operation of the site, while others help us to improve this site and the user experience (tracking cookies). You can decide for yourself whether you want to allow cookies or not. Please note that if you reject them, you may not be able to use all the functionalities of the site.