Volunteers week 2024 - Thank you to all our volunteersWe are all ready for Volunteers' Week, an annual celebration of the fantastic contribution millions of volunteers make across the UK – and it’s taking place from 1-7 June.
We're kicking off Volunteers' Week by saying a BIG THANK YOU to all our amazing volunteers at Citizens Advice Wiltshire. 

Citizens Advice Wiltshire thanks its volunteers for their vital support during the ongoing cost-of-living crisis

Citizens Advice Wiltshire is continuing to receive huge numbers of enquiries from local people struggling to stay on top of household bills as the cost-of-living persists in maiking life incredibly difficult.
Our volunteers support is as vital now as it has been throughout our 85 year history. 
At Citizens Advice, we’re still helping people with over 7,000 cost-of-living issues every day. That’s everything from trying to pay an energy bill, to covering the rent or getting access to a food bank. 
Thanks to the tireless dedication of our volunteers and staff, Citizens Advice Wiltshire has continued to give essential advice and crisis support to help people find a way forward.
In the last year, Citizens Advice Wiltshire has helped more than 12,000 people with almost 37,500 problems, including debt, housing, benefits and crisis support.
Now, as part of Volunteers’ Week from June 1 to 7, Citizens Advice Wiltshire is taking the time to highlight the incredible work its volunteers do. And, thank them for their exceptional contribution to the charity and community at large.
Around 50 volunteers at Citizens Advice Wiltshire contribute around hundreds of hours each week.
Ross, who has been volunteering with Citizens Advice Wiltshire for the past 20 years said: 
"I've been a volunteer with Citizens Advice for a long time... I decided to volunteer following my early retirement because I considered that I had knowledge and skills that I could transfer to this advice role. In so doing, I have acquired a lot of useful information to use in my own life.   
"I am also committed to Citizens Advice Research and Campaigns aim to identify and modify policies and procedures that we find impact negatively upon clients' lives. So I have also been very active in that capacity."   
Suzanne Wigmore, Chief Executive Officer at Citizens Advice Wiltshire said:
“We have an incredible team of volunteers who freely give their time and skills to ensure people in Wiltshire can get support in their time of need.
“I’m particularly proud of the immense dedication they’ve shown during the ongoing cost-of-living crisis, when demand for our help is so high.
“Their dedication and commitment knows no bounds. We simply couldn’t do it without them.”

If you’re interested in finding out more about volunteering with Citizens Advice Wiltshire - you can find more information, including about the types of roles we offer, on our volunteering page.
No experience is required, full training and support is provided for volunteer roles. 

Published 31 May 2024.

Citizens Advice Wiltshire

Latest service update - Summer 2024

We’re a local charity that gives advice over the phone, by email and on web chat, while reserving our face to face support for when it's most needed.

However, we are not running a drop-in service, so please call us, or email us first. This way we can work out how best to help.

Here’s how to get in touch...

Signage web

How can we help?

whatever the problem, we're here Get advice online

Get advice by phone

Call freephone 0808 278 7995
Lines are open 9am to 4pm Monday to Friday
Or email us

More from us


We use our clients' experience to campaign for positive change, locally and nationally. See our latest campaigns, read our research and find out about the impact of our advice.


Opening times and where to find us

Latest update on face to face services





Subscribe to our newsletter

For our latest news, events and services sign up to our email newsletter.

Volunteer with us

Our highly trained volunteers come from a range of backgrounds and help with everything we do. 

Could you join them? 

Volunteer opportunities

Have we helped?

When we promote our work to the people who need us and the people who fund us, we rely on being able to tell real-life success stories about the difference we’ve made to people’s lives.

Your stories

Contact us
Please use this form to get advice or to contact us.

We will usually respond to your enquiry by email, however sometimes we may need to call you (for example a foodbank request). We aim to respond to your enquiry within 5 working days, however during busy times it may take a little longer. Please check your junk and spam folders if you have not received a response.

If your enquiry is urgent, it’s usually better to call us on 0808 278 7995 (Lines are open Monday to Friday 9am to 4pm. Closed on public holidays).
For more ways to get advice, click here.

Note: We are only able to give advice to Wiltshire residents. If you live outside Wiltshire you can find your nearest Citizens Advice here.

Your personal information
We need to record information about you to help with your enquiry. We have a legitimate interest to do this. We collect and use your personal information to help with your problem, improve our services and tackle wider issues in society that affect people’s lives. We keep what you tell us safe and confidential and you always decide what you share with us. You can read more about how we handle and store your data in our privacy policy.

Your details
If you are contacting us on behalf of someone else (family member, friend etc), there is limited information we can provide. Please get them to contact us themselves to allow us to provide the best service.

Fields marked with ( * ) are required.
If you don’t have a phone or don’t want us to call you, please write N/A.
Special category personal data
We need your consent to record and use your special category data, which includes information about your ethnicity, health / disability, religion, sexual orientation, or trade union membership. We will only use this information for the purposes detailed in our data protection statement. Without this explicit consent we may not be able to give you full advice.
1500 characters left
Can we contact you for feedback? We want to make sure our service meets your needs. To help us understand how we’re doing and to improve our service, we may want to contact you at a later date to ask for your feedback. Sometimes we need a trusted research organisation to help us do that.

We’ll decide who we contact for feedback based on the services you used and the advice area. We may also use your special category data so that we hear from different groups.

If you agree to us getting in touch for feedback please let us know how you’d prefer to be contacted by ticking the boxes below.

I agree to Citizens Advice selecting me for feedback using my information and I give permission to be contacted for feedback by (please tick all that apply):